Terms & Conditions

General Terms

  • Photographs displayed on our website are for general illustration only and the ordered cake may vary from that shown. Your statutory rights are not affected by any statements contained in this document or our website. English law applies to all transactions. We reserve the right to change these terms & conditions from time to time
  • All cakes are made of vanilla sponge with jam and butter cream unless stated otherwise
  • Sponge and chocolate cakes do not have nuts as an ingredient but there may be nut traces present. Our fruit cakes contain nuts and alcohol
  • We can make gluten free, dairy free, nut free and fruit sugar substitute, but only when confirmed on the order
  • We will give you a written confirmation of the order. Please check it and advise us if anything is not correct
  • Prices in the website are approximate only. We will confirm the price for your order on the order confirmation
  • Prices exclude delivery. In general cakes are sold on the basis of customer pickup. In some instances we will make deliveries but only when confirmed on the order
  • Do not store in the fridge - cakes should be stored in a cool dark place on a flat surface
  • Cakes other than fruit will keep for a week after delivery date, fruit cakes will last for months without problems

Delivery

  • All cakes are delivered boxed
  • Cakes are for customer collection unless otherwise stated

Ordering

  • We require 5 working days’ notice on all cakes ordered. We reserve the right to turn down an order within this time frame when we are fully booked
  • If any inscription colour or any other choice is left unspecified on your order we will reserve the right to use our own discretion

Payment

  • Online payment is payable by Paypal, we do not accept cheques
  • The full balance is payable at time of collection

Customer Satisfaction

Complaints are rare and are taken very seriously so if you find you are unhappy with your purchase, for any reason, please contact us immediately. It is important to us that our customers are satisfied with every purchase made. However, we do understand that there may be rare occasions when you wish to return goods after purchase.

  • Some complaints may require further investigation and an immediate refund may not always be possible
  • To ensure we are able to fairly assess the nature of the complaint, cakes or part of cakes, must be returned within three days of purchase
  • The maximum refund we offer is the value of the cake

Refunds and Cancellations

  • As our products are made to order and personalised to your specification, orders cannot be cancelled once the cake has been made or decorated. Therefore as a rule we do not offer refunds on cakes cancelled less than 5 days prior to the collection date
  • All cake cancellations are non-refundable

Acceptance

  • By placing an order with Taynton Farm Foods through our website, over the telephone or by any other medium you are agreeing to these terms